Terms and Conditions for Gardeners Selhurst
These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Selhurst to residential and commercial customers. By making a booking, confirming an appointment, or accepting work from our team, you agree to be bound by these terms. They are intended to explain how a gardening service agreement is formed, what you can expect from us, and what we expect from you. Please read them carefully before arranging any service.
Gardeners Selhurst offers a range of routine and one-off garden services, including maintenance, pruning, lawn care, planting, clearance, and related outdoor work. The exact scope of each job will depend on the booking details, site conditions, access, season, and any specific instructions provided by the customer. Any quotation, estimate, or agreed price is based on the information available at the time and may be revised if the nature of the work changes materially.
These terms apply to all customers who use our gardening services in the UK, whether the work is arranged online, by phone, by email, or through any other booking method. Nothing in these terms affects your statutory rights where you are dealing as a consumer. If any part of these terms is found to be unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
1. Booking Process
A booking is normally made after the customer submits details of the requested work, the property location, and any relevant access or site information. We may ask for photographs, measurements, or further clarification before confirming availability. Once the booking is reviewed, we may provide an estimate, propose a visit date, or request additional information. A booking is only confirmed when we have acknowledged it and, where applicable, received any required deposit or advance payment.
Customers must ensure that the information supplied at the time of booking is accurate and complete. This includes details about garden size, access restrictions, presence of pets, hidden hazards, waste volumes, and any work that may require specialist equipment. If the actual job differs from the information provided, we reserve the right to adjust the price, reschedule the work, or decline part of the service where it is unsafe or impractical to proceed.
We aim to arrive within the agreed time window, but any arrival time is an estimate rather than a guarantee unless expressly stated otherwise. Delays may occur because of traffic, weather, previous job overruns, supply issues, or unforeseen site conditions. If we anticipate a significant delay, we will make reasonable efforts to notify the customer. Where access is not available on arrival, or the job cannot proceed because the site is not ready, a call-out charge or waiting fee may apply.
2. Prices and Payments
All prices are quoted in pounds sterling and may be provided as a fixed fee, an hourly rate, or an estimate depending on the nature of the task. Unless stated otherwise, quotations are based on standard working conditions and do not include any exceptional disposal costs, specialist equipment hire, or additional labour arising from unexpected circumstances. Estimates are not binding final prices unless confirmed in writing as a fixed quotation.
Payment terms will be stated at the time of booking or on the invoice. In most cases, payment is due on completion of the work unless an advance deposit has been agreed. We may also require full or partial payment in advance for larger projects, seasonal bookings, or where materials are purchased specifically for the customer. Accepted payment methods may include bank transfer, card payment, or other agreed methods. Cash payments, if accepted, must be made in full at the time specified.
Any invoice not paid by the due date may be subject to reminders and, where permitted by law, interest or late payment charges. If a customer disputes an invoice, they must notify us promptly with clear reasons and any supporting information. Disputed amounts should still be paid on time for any part of the invoice not genuinely in question. We reserve the right to suspend further services until outstanding balances are settled.
Gardeners Selhurst may revise prices where there is a significant change to the scope of work, access, waste quantity, or the level of labour required. Where possible, we will discuss any material change with the customer before continuing. If the customer chooses to reduce or alter the agreed service after work has started, the price may still reflect the time, labour, and materials already committed.
3. Cancellations and Rescheduling
Customers may cancel or reschedule a booking by giving reasonable notice. If a booking is cancelled at short notice, we may charge a cancellation fee to cover lost time, travel arrangements, or materials already purchased. The exact charge will depend on the timing of the cancellation and the amount of preparation already undertaken. Where a deposit has been paid, it may be retained in part or in full if cancellation occurs after we have reserved labour or resources for the job.
If we must cancel or reschedule due to illness, adverse weather, equipment failure, staff availability, or circumstances beyond our reasonable control, we will try to offer an alternative date. In such cases, we are not responsible for indirect losses caused by the change of schedule, provided we act reasonably and in good faith. We may postpone outdoor work where conditions make it unsafe, inefficient, or likely to damage the garden or property.
Repeated date changes by the customer may result in revised pricing or the need to rebook the service as a new appointment. If a customer is not present when required and has not arranged suitable access, the visit may be treated as a late cancellation or failed attendance. We encourage customers to notify us as early as possible if anything changes, so the service can be managed fairly and efficiently.
4. Customer Responsibilities
The customer is responsible for ensuring that the property is accessible and safe for gardening work to begin. This includes arranging access to gates, driveways, communal areas, water supply where needed, and any locked spaces relevant to the job. The customer should remove or secure fragile items, valuables, children’s toys, ornaments, and other possessions that could be damaged during normal garden operations. While our team will take reasonable care, we cannot accept responsibility for items left in work areas unless damage is caused by our negligence.
The customer must inform us of any hidden hazards, including unstable surfaces, underground installations, loose paving, wasp nests, sharp objects, contaminated soil, or protected wildlife concerns. If we discover a risk during the service, we may stop work until the issue is resolved. We are entitled to refuse or modify part of a job if continuing would be unsafe, unlawful, or likely to cause damage.
Where plants, borders, lawns, or structures are particularly delicate, the customer should explain any known sensitivities before the work begins. Gardening services often involve cutting, trimming, lifting, transporting, or clearing materials, and minor disturbance to plants or surfaces can occur even with reasonable care. The customer accepts that the natural condition of living plants means outcomes may vary according to weather, season, growth stage, and site conditions.
5. Liability and Limitations
We will carry out our services with reasonable care and skill and in line with applicable UK standards. If we fail to do so, the customer may be entitled to a repeat service, a correction of the issue, or another suitable remedy depending on the circumstances. Our responsibility is limited to losses that are a foreseeable result of our breach and does not extend to indirect or consequential losses, loss of profit, or business interruption unless required by law.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. Subject to that, our total liability for any claim arising from a particular service is limited to the amount paid or payable for that specific service, unless a higher limit is required by statute. This limitation applies whether the claim arises in contract, tort, negligence, or otherwise.
We are not responsible for pre-existing damage, natural wear and tear, hidden defects, poor construction, or structural weaknesses in garden features, fences, paths, sheds, patios, or fixtures. Similarly, we cannot guarantee outcomes where plant health is affected by disease, drought, frost, pests, previous neglect, soil conditions, or other environmental factors outside our control. Customers should not assume that a gardening service can fully reverse long-term deterioration or restore all areas to a condition beyond what the site reasonably allows.
Any advice given by our team about plant care, maintenance, or seasonal work is provided in good faith but should not be treated as a warranty. We may suggest methods or options, but the customer remains responsible for deciding whether to follow them. If the customer instructs us to proceed against our recommendation, the work will be carried out at the customer’s risk to the extent permitted by law.
6. Waste Removal and Regulatory Compliance
Where our services include the removal of green waste, cuttings, soil, branches, turf, or other garden debris, the waste will be handled in accordance with relevant UK waste regulations. We aim to transport, sort, and dispose of waste responsibly, using lawful methods and licensed facilities where required. Waste generated during the service remains the customer’s responsibility unless we have expressly agreed to take charge of its removal as part of the booking.
The customer must disclose if any waste to be removed includes items that are not standard green waste, such as rubble, hazardous materials, asbestos, chemicals, pressure-treated timber, contaminated soil, or electrical items. Such materials may require special handling and may not be accepted under a standard gardening service. If prohibited or hazardous waste is discovered during the job, we may suspend work, charge additional fees, or arrange alternative disposal only where lawful and practical.
We reserve the right to refuse to remove any waste that would breach environmental, transport, or disposal regulations. Customers must not ask us to dispose of waste in an unlawful manner or to leave materials on public land, private land without permission, or at unauthorised locations. Where a waste transfer note, receipt, or other documentation is necessary, we may provide it in line with our legal obligations and the nature of the service.
7. Complaints, Variations, and Termination
If a customer is unhappy with any part of the service, they should raise the matter as soon as reasonably possible so we can assess it and, where appropriate, put things right. We may request photographs, a description of the concern, or an opportunity to inspect the work. Complaints made long after completion may be harder to verify, especially where garden conditions have changed due to weather or normal growth.
Any variation to the agreed service should be confirmed before or during the job whenever possible. This includes adding extra areas, changing the requested tasks, or asking for additional waste removal. Verbal requests made on site may be treated as instructions to proceed and may lead to additional charges. If a variation cannot be completed safely or lawfully, we may decline it without being in breach of these terms.
We may terminate or suspend a booking if the customer behaves abusively, fails to make payment, withholds essential information, or creates unsafe working conditions. In such cases, any amount due for work already carried out or materials already used remains payable. We may also withdraw from a job if continuing would expose us to unacceptable risk or would likely breach applicable law or regulation.
8. Data, Communications, and General Provisions
We may use the customer’s contact details to manage bookings, issue invoices, send service updates, and deal with administrative matters relating to the work. Communications may be made by phone, text, email, or other agreed methods. Customers are responsible for ensuring that the details provided are current and that important messages can be received. We will handle personal data in accordance with applicable data protection laws and our privacy obligations.
Gardeners Selhurst may update these Terms and Conditions from time to time to reflect changes in law, business practice, or service structure. The version in force at the time of booking will normally apply to that booking, unless a change in law requires immediate application. No delay or failure by us to enforce any provision will waive our right to do so later. Any waiver must be confirmed in writing to be effective.
If any part of these terms is held to be invalid, illegal, or unenforceable, that part will be treated as removed to the extent necessary and the rest will continue in full force. These terms form the entire agreement between the customer and Gardeners Selhurst in relation to the relevant service unless we agree otherwise in writing. No person other than the customer and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or in connection with the services, these terms, or any related non-contractual obligation will be subject to the exclusive jurisdiction of the courts of England and Wales. By booking a service with Gardeners Selhurst, you confirm that you have read, understood, and accepted these terms as the basis of the agreement.